So, last year I started using my iPhone to download audiobooks. I started listening to them A LOT which meant I had headphones on most of the time. Well, the ear buds that came from Apple are well, frankly pieces of junk. And they apparently didn't think they would have an adult with child sized ears wearing their gear lol! After complaining and trying cheapo ear buds I finally caved and ordered the Bose ear buds. O.....M.....G..... they changed my life!
The ear buds came with small sized ear forms to put on the end of the buds so I finally had a pair that would fit me and stay in! I used the Bose ear buds all the time. I mean ALL THE TIME. It had a button that I could easily answer calls in the midst of listening to a book or just pause my book quickly.
Sadly, last month the button stopped working. I coped with it- I couldn't live without the darned things! Then, as I was scraping snow off the car the ear buds fell out of my pocket and when I picked them up one of the ear pieces was completely torn off and the wires were severed :( :( :(
So, I made a call to Bose to see about the warranty on the ear buds - after all I did get them in Nov '09. First of all, I gotta say that the customer service people are very friendly and quickly got my information and asked me pertinent questions. I would say that within 15 mins or less I was getting my broken ear buds ready to be shipped to Bose so I could start the process of them sending me a BRAND NEW PAIR of ear buds! Yep, you got it, brand spanking new for the year of 2010. And when I arrived home from our Christmas trip to see family, I got my own gift from Bose :)
I know, I know - these things look like they're made for Vulcans (you know, Dr. Spock) but really they are very comfortable! The ear buds come with the traditional style of covers in case you're not into rockin' the Vulcan look. For me, I'm a geek anyway so I don't care - they're comfortable. The pause button also works like a charm! It actually responds faster than my other pair of ear buds.
Needless to say, I will be buying more Bose products. They're stuff might be pricey but it's worth it and they treat their customers more than fairly :)